Questions and answers

What ProTVGuide does, what it costs and how each piece fits together. If something here is not clear, ask us.

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The basics

What is ProTVGuide?

A guide to what sport is on today and where it is showing. Pick a game and it tells you which channels are carrying it in your part of the world.

See today's schedule

Is ProTVGuide a TV provider?

No. ProTVGuide is not a TV provider — it does not stream anything and does not sell TV service. It tells you where a game is showing so you can watch it wherever you already have access.

Which sports do you cover?

Whatever is in season, which changes through the year as leagues start and finish. The schedule always shows what is actually on today rather than a fixed list.

See today's schedule

Do I need an account to see the schedule?

No. The schedule is free and open to anyone. An account is only needed for chat and for posting to a Discord or Telegram channel.

Why does a game show different channels for different countries?

Because rights are sold by territory. Listings are grouped by region, so you can see who carries a match where you are as well as who carries it elsewhere.

Chat

What can I ask PTG?

Anything about sport — what is on today, how a game finished, who is playing this weekend, where to watch something. If the answer is not in today's schedule it will go and look it up.

Start chatting

Do I need an account to chat?

Yes. You need to sign in, and you need to confirm your email address before you can send a message.

How many messages do I get for free?

10 to start. After that you can buy a pack of 60 for $1.99, or subscribe for 300 a month.

See pricing

Do messages expire?

No. A pack you buy stays on your account until you use it. There is no monthly deadline and nothing is taken away.

Are messages counted separately on the website and the app?

No. They belong to your account, so signing in on the website, your phone or your TV draws on the same balance.

Does chat cost more on one platform than another?

No. The price is the same wherever you use it.

Discord and Telegram

What does the bot do?

It posts the day's fixtures to your Discord server or Telegram channel automatically, in your timezone, at a time you choose.

How it works

Do my members need accounts?

No. You hold the account and your community reads the schedules. They never sign up and never pay for anything.

My members ask the bot questions. Who pays for those?

You do, out of your own balance. That is why the free tier is limited and why heavy rooms tend to buy the paid one.

How many leagues can I post for free?

Up to 3 leagues, for as long as you like. The paid tier lifts that to every league, in as many channels as you want.

See pricing

Does the paid tier charge me again automatically?

No. It is a single payment for 12 months. Your card is not charged again unless you choose to buy another year.

Can I put each sport in its own channel?

Yes. One room for everything or a room per sport — whichever suits how your server is organised.

The app

Where can I get the app?

On Google Play for Android phones and Android TV, and on the Amazon Appstore for Fire TV. An iPhone version is coming.

Does the app cost anything?

The guide is free — every fixture, live scores and where to watch. Opening a stream in your own player is free for your first 10 days; after that unlimited viewing is $9.99 a year.

See pricing

Why can I not buy the app subscription on this website?

App subscriptions are sold inside the app, through Google Play or the Amazon Appstore. Message packs and posting are bought here.

I use the website. Do I need the app as well?

No. The schedule and chat both work in a browser. The app adds notifications, your own teams and watching on a TV.

Your account

I signed up in the app. Does that work on the website?

Yes. It is one account — sign in on either and everything follows you, including your messages.

Sign in

I have not received my confirmation email.

Check your spam folder first, then ask for another one from the sign-in screen. Get in touch if it still does not arrive.

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How do I delete my account?

You can request deletion at any time and everything held about you goes with it.

Delete your account

Still stuck?

Send us a message and a person will read it. Tell us what you were trying to do and what happened instead.

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